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Juman Iqbal

Juman Iqbal

Assistant Professor
Organizational Behaviour & Human Resource Management
juman[dot]iqbal[at]iimv[dot]ac[dot]in



Before joining IIM Visakhapatnam, She worked as Assistant Professor at BIT Mesra, Ranchi. She holds a PhD degree from University of Kashmir and an MA (HRM) from Jamia Milia Islamia, New Delhi. She has worked earlier as Assistant Professor in SRM University, Andhra Pradesh. Her research interests lie in the areas of workplace wellbeing, employee ambidexterity, and work-family dynamics.

  • Business Ethics (Core) 
  • Diversity, Equity and Inclusion (Elective)
Previous organisations 
  • Organisational behavior  
  • New Age HR 
  • Human Resource management 

  • Iqbal, J., Shagirbasha, S., & Madhan, K. (in press). Empowering Frontline Employees:  Examining the Link Between Psychological Empowerment, Prosocial Motivation, and  Proactive Behavior Through the Lens of orizontal Collectivism. Journal of Service Theory and Practice (Scopus Q1, ABS 1, ABDC A)
  • Iqbal, J., Shagirbasha, S., & Madhan, K. (2023). Unleashing the missing link between  neuroticism   compliance behavior among quick service restaurant employees.  International Journal of Hospitality Management, 114, 103570. (Scopus Q1, ABS 3,  ABDC A*)
  • Iqbal, J., Shagirbasha, S., Kumar, M. and Mufeed, S.A. (2024), “Unleashing the missing link between work-family conflict and affective commitment: implications for health professionals”, Evidence-based HRM, Vol. ahead-of-print No. ahead-of-print.  https://doi.org/10.1108/EBHRM-03-2023-0048 (ABDC B, ABS 1, Scopus Q2)
  • Iqbal, J., Bantha, T., & Matha, R. (2025). A mask worn to conceal the contradiction within- demystifying leader hypocrisy and altruistic behavior among hospitality workers. Tourism and Hospitality Research, 0(0). https://doi.org/10.1177/14673584251343262 (ABDC B, Scopus Q1)
  • Shagirbasha, S., Madhan, K., Iqbal, J. and Khan, H. (2024), "Service before self: exploring resilience and locus of control in the frontline service effort behavior", Journal of Service Theory and Practice, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JSTP 03-2024-0078 (ABDC A, ABS 1, Scopus Q1)
  • Iqbal,J., Shagirbasha S., Madhan, J., (2023) Service with a Sense of Belonging: Navigating Work-Family Conflict and Emotional Irritation in the Service Efforts of Health Professionals. International Journal of Conflict Management. Vol. ahead-of-print No. ahead-of-print. (in press) doi.10.1108/IJCMA-03-2023-0038. (Scopus Q1, ABS 2, ABDCA)
  • Shagirbasha, S., Iqbal, J., Madhan (2023), Does social perfectionism foster electronic cheating behavior among budding hospitality managers? A moderated mediation analysis., Journal of Hospitality and Tourism Management. Ahead of print. (Scopus Q1, ABS 1,ABDC A)
  • Shagirbasha, S., Iqbal, J., Madhan, K., Chaudhary, S. and Dhall, R. (2023), "Workplace isolation during COVID-19 and work–family conflict among academicians: Interplay of psychological stress and organizational identification”, International Journal of Manpower, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJM-04-2022-0190. (Scopus Q2, ABS 2, ABDC A)
  • Madhan, K., Shagirbasha, S., & Iqbal, J. (2022). Does incivility in quick service restaurants suppress the voice of employee? A moderated mediation model. International Journal of Hospitality Management-, 103, 103204. (Scopus Q1, ABS 3, ABDC A*)
  • Mufeed, S.A., Iqbal, J. and Shagirbasha, S. (in press) ‘Revisiting work-family conflict and  affective commitment among health care professionals: Mediating role of psychological  safety, International Journal of Business Excellence. DOI 10.1504/IJBEX.2022.10048298. (Scopus Q3, ABS 1)
  • Madhan, K., Shagirbasha, S., Mishra, T., Iqbal, J., (in press). Adoption of Service Robots:  Exploring the emerging trends through the lens of bibliometric analysis. International Hospitality Review (ABDC C, ABS 1)
  • Singh, R., Khan, I. S., Shafi, I., Khreis, S. H. A., Najar, A. H., & Iqbal, J. (2023) A bibliometric review of World Leisure Journal: An analysis of research published between 2000 and 2022. World Leisure Journal, 1-26. (Scopus Q1, ABDC B, ABS 1)
  • Iqbal, J, Alam N, Khan H, (2024). Does the conflict between work and family hinder  thriving? Role of depersonalization, and intrinsic motivation. International Journal of  conflict Management. https://doi.org/10.1108/IJCMA-10-2023-0199 (Scopus Q1, ABDCA, ABS 1)
  • Singh, R., Iqbal, J., Kukreja, P., Yadav, M. and Ramkissoon, H. (2024), "Metaverse? It is  virtual hell! Understanding the dark side of the metaverse (dark verse) for hospitality and  tourism customers", Tourism Review, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/TR-12-2023-0861 (Scopus Q1, ABDC B, ABS 1)
BOOKS EDITED

  • Ramkissoon, H., Singh, R., & Iqbal, J. (Eds.). (2024). A Research Agenda For Tourism,  Hospitality And The Metaverse. Cheltenham, UK: Edward Elgar Publishing.  https://doi.org/10.4337/9781035328222 Beyond the Desk: Fueling Digital Innovation Through Workplace Flexibility" at the  International Conference on Evidence-Based Management (ICEBM) on 21st March 2025.  Hosted by the Department of Management, BITS Pilani, Pilani campus, India. (Awarded as the best track paper)
  • Workplace favouritism and its damaging implication on retail employees presented at 9th IIM world management conference held at IIM Sambalpur, India from Jan 22-24’2024
  • What Impedes Prosocial Motivation Among Hospitality Frontline Workers? Presented at  at 83rd Annual Meeting of the Academy of Management from 4 August, 2023-8 August,  2023 in Boston, Massachusetts, USA. doi:  https://doi.org/10.5465/AMPROC.2023.15490abstract.
  • Casting Shadows: The dark side of workplace favoritism and its detrimental effect on retail  employees - International HR Conference cum Conclave-2023 (IHRCC’23). Indian Institute of Management, Jammu, India on 14th -15th October 2023.
  • A multi-level investigation of distributed leadership and team effectiveness - 35th ANZAM  Conference organized by Griffith Business School, Queensland, Australia on 6th-7th  December 2022.
  • “Do Total Quality Management Practices Foster Proactive Behavior among Employees?" A Social Exchange Theory Perspective” - One Day National Seminar on Total Quality Management- Improving Cost, Quality& Lives on November 07, 2022, organized by the Department of Management Studies, University of Kashmir, India.
  • British Academy of Management (BAM) 2022 Conference organized by Alliance Business  School, Manchester, UK on the topic “How psychological empowerment influences the  proactive behavior of front-line hotel staff: Interplay of horizontal Collectivism and  prosocial motivation”.
  • British Academy of Management (BAM) 2022 Conference organized by Alliance Business  School, Manchester, UK on the topic “Work-family conflict and affective commitment: Interplay of emotional exhaustion, interactionist justice, and organizational identification”.
  • International Conference on Contemporary Business Trends 2022 organized by  Department of Humanities, Social Sciences and Management, NIT Srinagar, India on  “Work-family conflict and affective commitment: Evidence from health sector”.(Awarded as the best track paper) 
  • 15th NASMEI Conference 2021: An international marketing conference in India held at Great Lakes Institute of Management, Chennai, India on “Factors influencing consumer adoption of e-learning systems”. 
  • 8th PAN-IIM World Management Conference held on the theme Responsible Business for Sustainable Development organized by IIM, Kozhikode, India on “Psychological  empowerment, prosocial motivation, collectivism and proactive behavior - Evidence from Academia”
  • Virtual International Conference entitled Role of Research in Management and Business  in Contemporary Scenario organized by SBIIMS, Pun,India on “Exploring the role of interpersonal relations in organizational effectiveness amidst COVID-19 Pandemic”. 
  • International Conference on Contemporary Business Trends 2021 organized by Department of Humanities, Socials Sciences and Management, NIT Srinagar on “The psychological contract and employee safety behavior against COVID-19: A case of Health  Sector of Kashmir”. 
  • National Seminar on Total Quality Management - Improving Cost, Quality& Lives on  November 07, 2022, organized by the Department of Management Studies, University of  Kashmir-India.
POSTER PRESENTATION
  • Presented a poster on “Flexible Work, Creative Minds: Unleashing Employee-Driven Digital  Innovation” ALL INDIA RESEARCH SCHOLARS’ SUMMIT 2025 organized by Indian Institute  of Technology Madras, Chennai-Tamil Nadu, India in March’2025.

Conducted an MDP on Interpersonal skills for UST Global Bangaluru, Karnataka, India employees.  

  • Delivered a research talk on “Decoding the review process” in FDP organized by Sir Padampat Singhania University, Udaipur-India.


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