How Service Robot Design Shapes Moral Disengagement During Service Failures?
📢 Research Update | IIM Visakhapatnam
We are pleased to share that a research paper titled “How Service Robot Design Shapes Moral Disengagement During Service Failures?” authored by Mr. Nivin Vinoi, PhD Scholar, Marketing Area and Prof. Amit Shankar, has been accepted for publication in the Journal of Services Marketing (ABDC-A; ABS-2).
Congratulations to Mr. Nivin Vinoi and Prof. Amit Shankar on this important research contribution in the area of service marketing and emerging technologies.
